Bobby Miles is the owner of The Basement Doctor of Cincinnati, a waterproofing, foundation repair, and concrete leveling company with an office in Loveland, OH.

As part of the Basement Systems network of dealers, The Basement Doctor of Cincinnati has exclusive access to more than 30 patented products, which allow them to custom design an effective and permanent solution for every type of wet basement problem.

“We are here to help our customers,” says Bobby. “It is very gratifying to me knowing that we can go in somebody’s basement that had 6 to 10 inches of water in it, waterproof it with our patented systems through the network, and know that they will have a dry basement for life.”

Bobby is proud to have built a family-oriented business, where he works alongside his son, his wife, and some of his best friends, creating a team that feels like family.

Rick is the General Manager of The Basement Doctor’s Cincinnati office and has been an integral part of the team since 2005. He is certified in waterproofing and foundation support and possesses extensive knowledge of all the company’s products and services. Rick enjoys communicating with both customers and team members to ensure every job is completed correctly.

He is married to Stephanie, our Production Scheduler. In his spare time, Rick enjoys riding his motorcycle, golfing, and spending time with family and friends.

Andy has been with The Basement Doctor since 2005 and is now the General Manager of our Kentucky office. He relocated to Frankfort to help build and grow our Kentucky division, overseeing projects and supporting teams across the region, including Cincinnati. Andy enjoys working with crews and customers to solve basement and foundation challenges and is our expert in basement finishing.

When he’s not on the job, Andy enjoys camping, fishing, and spending time outdoors, or relaxing with his favorite music.

Diana is the Controller at The Basement Doctor and has been with the company since 2019, overseeing all accounting functions. She is married and has three children.

Diana has a long history of staying active in sports, having played competitive softball into her late 30s. She has also served as a Girl Scout leader and coached t-ball, softball, and soccer. She enjoys college basketball, soccer, baseball, and football, cheering for Xavier, FC Cincinnati, and Kentucky. In her spare time, Diana loves being outdoors on her farm, enjoying the peace and quiet. Her dedication to her family and co-workers contributes to the welcoming culture at The Basement Doctor.

Daisy is a Cockapoo, a mix of Cocker Spaniel and Poodle, and she has a name perfectly suited for her, as she is one of the sweetest dogs you’ll ever meet. She makes sure that everyone is properly greeted when they visit the office. Daisy is also the sister of Lily, another Official Greeter dog, and together they bring double the joy and wagging tails to our team and guests.

Lily is a Cockapoo, a Cocker Spaniel and Poodle. She works hard at The Basement Doctor by searching for geckos that like to hang out in the backyard of the office, looking out for stray cats, watching out the window, and of course, greeting visitors at the door. Lilly is a sister to Daisy, who also works here. Lilly makes her rounds every day to make sure everything is going well at the office and is a great addition to our Basement Doctor Family.

Tootsie may be small in size, but she has a big heart and a strong protective instinct. Beneath her tough exterior, she loves attention and belly rubs, quickly forming bonds with those she considers part of her pack. Her loyalty and affectionate nature make her a beloved member of the team.

Stephanie has been with The Basement Doctor since 2013 and is the person you’ll most often speak to when scheduling work. She handles both scheduling and job processing, and her friendly, helpful attitude puts customers at ease. Stephanie is married to Rick, our Cincinnati General Manager.

In her free time, she enjoys shopping, camping, traveling, and spending quality time with family and friends.

Alli recently joined The Basement Doctor of Cincinnati, where she helps customers by answering phones and scheduling appointments. She enjoys making sure each person gets the guidance they need and takes pride in pointing them in the right direction. Her friendly attitude is clear in every interaction, and her smile can even be heard through the phone.

Alli is married to Dave, one of our Foremen who has been with the company since 2010.

Outside of work, Alli loves spending time with her kids, whether that means helping with schoolwork or keeping up with their activities.

Debbie is an Appointment and PolyLevel Scheduler at The Basement Doctor and has been with the company since 2016. She has one son, Joey, and two grandchildren.

Debbie enjoys watching the Bengals and the Reds, and in her spare time, she likes spending time with her grandchildren, playing cards, listening to music, and baking. She also keeps the office stocked with candy for her coworkers.

When asked what she enjoys most about her role, Debbie said, “I like helping people. We in the call center are the first point of contact for customers facing issues with their homes, and it’s rewarding to hear the relief in their voices when I let them know we can help. I also love my coworkers—we are like a family here at The Basement Doctor of Cincinnati.” Debbie was recognized with the Rising Star Award in 2017 for her dedication and hard work.

Becca is the receptionist at The Basement Doctor and the welcoming voice you hear when you call or visit our office. She ensures every guest feels at home and helps keep the office running smoothly by managing appointments and answering phones. Becca is married to Bobby, our owner, and brings her friendly, organized presence to the team every day, making sure both customers and staff have a positive experience.

Julie is one of our newest employees. She helps set appointments, she points customers in the right direction, and she helps out with our mailers.

Kelly is an Account Receivable specialist at The Basement Doctor, ensuring the company’s financial operations run smoothly. She takes pride in her attention to detail and enjoys supporting both the team and our customers by keeping accounts accurate and organized.

In her free time, Kelly enjoys listening to music and finds it a great way to relax and recharge.

Bio coming soon….

Bio coming soon…

Mark spent about 20 years living in Kentucky and now resides in Cincinnati. He is a proud father of a daughter and a son. Mark enjoys golf, target shooting, motorcycling, hiking, and photography, and he’s a devoted Cincinnati Reds fan. In his free time, he likes spending time with family and friends and exploring the back roads on his motorcycle.

Mark finds fulfillment in helping homeowners solve problems they didn’t know could be fixed, bringing both skill and care to every project.

Julie is the Account Manager and one of our skilled Appointment Schedulers at The Basement Doctor, having joined the team in January 2022. She previously spent 10 years in customer service at an HVAC company, bringing valuable experience that benefits both our team and our customers.

On a typical day, Julie answers calls, schedules estimates, and follows up with customers to help them move forward with their projects. She enjoys her work, but her favorite part is connecting with coworkers and customers.

Outside of work, Julie can be found cheering on her kids at sporting events and spending time with friends.

Austin is a Certified Inspector at The Basement Doctor and has been with the company since 2016. He is married and has two sons.

An athlete from a young age, Austin wrestled throughout his life and spent eight years coaching a high school varsity wrestling team. He enjoys cooking, traveling, and playing pool. He competes on a traveling billiards team and is an active member of the American Pool Players Association.

Austin takes his work seriously, ensuring he provides homeowners with the best solutions for their basement and foundation concerns.

Brian is an Inspector at The Basement Doctor of Cincinnati, bringing over three years of concrete sales experience and a strong background in communication and problem-solving. Certified in basement waterproofing and crawl space health, he takes pride in helping homeowners find dependable, tailored solutions for moisture and foundation issues. As part of a network of more than 350 top contractors with access to exclusive products and training, Brian upholds the high standards of The Basement Doctor while delivering exceptional service. He enjoys the variety each home presents, building trust with families, and providing peace of mind through lasting repairs. Outside of work, Brian spends his time golfing, gardening, and enjoying life with his wife and two daughters.

Chris has been with The Basement Doctor since 2005 and brings over 20 years of experience in construction and management. His expertise allows him to carefully evaluate homes for both known and potential basement and foundation issues.

When he’s not helping customers find solutions for their homes, Chris enjoys spending time with his family, playing outdoor sports, traveling, and cooking.

Donny is a Certified Inspector at The Basement Doctor. Born in New Jersey, he moved to Ohio 20 years ago and attended college in Cleveland. He has been with his high school sweetheart since 1999; his wife is a 12-year Army veteran.

Donny enjoys gardening, woodworking, and riding motorcycles, and he is also a musician, playing guitar, bass, and drums. Recently, he helped launch our Real Estate Department and continues to grow it with his expertise, charisma, and dedication.

Jay brings over a decade of experience in the home services industry to his role as a certified Inspector at The Basement Doctor of Cincinnati. With certifications in basement waterproofing, foundation repair, and crawl space health, he combines technical expertise with a deep understanding of how homes function to guide homeowners toward lasting solutions. His day-to-day work includes evaluating structural and moisture issues, creating custom repair plans, and coordinating with the production team to ensure every project runs smoothly. Known for his calm approach and clear communication, Jay makes sure homeowners feel informed and confident throughout the process. Outside of work, he enjoys golfing and spending quality time with his kids, bringing the same values of patience, integrity, and care into everything he does.

Jonathan brings over 18 years of experience in the foundation repair and waterproofing industry, including more than 14 years with The Basement Doctor of Cincinnati. His well-rounded background includes 10 years in production, 2 years as a technician, 2 years as a service manager, and the last 4 years as a certified inspector — giving him a unique perspective on every stage of the job. Today, he meets with homeowners to inspect foundations, basements, and crawl spaces, providing clear explanations, honest solutions, and detailed repair plans while coordinating with production teams to ensure smooth installations. With certifications in basement waterproofing, foundation repair, and crawl space health, Jonathan brings both expertise and integrity to every project. Outside of work, he enjoys golfing, playing Dungeons & Dragons, and iRacing, reflecting the same problem-solving mindset and passion that make him a trusted member of our team.

Matt brings a strong background in home construction to his role at The Basement Doctor of Cincinnati, having grown up in a family of builders and developing an early appreciation for how homes are built and maintained. With over five years of experience inspecting foundations and certifications in waterproofing, crawl space health, and structural repair, he combines technical expertise with real-world insight on every project. As a certified inspector, Matt meets with homeowners to diagnose basement and crawl space issues, create customized repair plans, and coordinate with the production team to ensure smooth installations and clear communication from start to finish. Outside of work, he enjoys spending time with his family, golfing, and camping, bringing the same practical mindset and dedication to both his personal and professional life.

Steve has been with The Basement Doctor since 2004 and brings over 30 years of experience in concrete, construction, and environmental solutions. He enjoys listening to customers’ concerns, diagnosing the problem, and providing effective solutions. Over his career, Steve has helped thousands of homeowners.

When he’s not working with customers, Steve enjoys spending time with his family, golfing, tending to his tropical plants, and simply enjoying the outdoors.

Tony brings over 20 years of experience in the construction industry, specializing in bathroom, kitchen, and basement remodeling. Through his years working in basements, he has seen firsthand how moisture and foundation issues can quickly damage and undo finished spaces. That experience has given him a strong understanding of the importance of addressing potential problems before starting any basement project. Tony is a firm believer in taking the right precautions to protect a homeowner’s investment from the ground up. His background allows him to spot concerns early and recommend practical, long-term solutions. He enjoys working closely with homeowners to help them achieve their goals while ensuring their space is built on a solid foundation.

Walt served in the United States Army before attending the University of Cincinnati. He began his career in construction as a Carpenter and Owner-Operator of a small business, gaining extensive experience in framing and foundation construction, including building over 100 homes in the late ’90s. Walt enjoys meeting clients, solving their home problems, and helping them move past their worries with effective solutions.

He lives in Maineville, Ohio, with his two children and a cat. In his free time, Walt enjoys golfing, hiking, kayaking, traveling, attending concerts and sporting events, and spending time with friends and family. He is a dedicated fan of the Reds and Bengals.

Will is one of our Real Estate Inspectors at The Basement Doctor. He began his career in production to gain hands-on experience and build a strong foundation of knowledge in the trade. Will is committed to providing thorough, accurate inspections and helping clients make informed decisions about their homes.

He is the older brother of Matt, who works in production, and enjoys bringing the same dedication and professionalism to his role every day.

Matt began his career in general contracting and remodeling before joining The Basement Doctor. He started as a general laborer and has been promoted through multiple roles, including Co-Foreman, Foreman, Service Tech, Lead Service Tech, Service Manager, Acting Production Manager, and now Operations Manager. With over a decade of hands-on experience and certification as a Waterproofing Professional, Matt also earned a certificate from Management U in 2022.

As Operations Manager at our Cincinnati location, Matt oversees day-to-day operations, working closely with service and production managers while continuing to expand his knowledge through training with our Vice President.

Outside of work, Matt enjoys off-roading, spending time with family and friends, and being outdoors. Reflecting on his career, he says, “I have learned so much and still learn something new every day; it never gets boring! I started here to learn a unique trade and have stayed because of the team we’ve built. The staff feels like family. I’ve been promoted seven times, and Bobby Miles sees the potential in all employees and works to help them succeed. This company changes lives for the better, and I take pride in making our customers happier and healthier.”

Glen is the keeper of the warehouse and takes pride in keeping it running smoothly and efficiently. He’s quick on his feet, ensuring that any issues or equipment repairs are handled promptly. Glen also enjoys baking cakes and other pastries for the office, bringing a sweet touch to the team.

Mike has been with The Basement Doctor of Cincinnati since 2016. Before joining our team, he worked in framing for two years. Mike takes pride in completing projects efficiently and ensuring his customers are satisfied. He also enjoys the travel opportunities his work provides and loves seeing a project come together from start to finish.

Outside of work, Mike enjoys exploring creeks and spending quality time with his wife and family.

Nathan has been with The Basement Doctor since July 2022 and brings over 10 years of experience in the waterproofing industry. He takes the lead on jobs, trains team members, and communicates directly with customers. Nathan enjoys his work because he takes pride in doing it well.

In his free time, he enjoys golfing and spending quality time with his family.

TJ has been with The Basement Doctor since 2014 and is a skilled member of our team. He is a proud father and a brother to Larry, who also works with us. TJ brings dedication and expertise to every project, ensuring homeowners receive top-quality service.

I can also create a slightly longer, more personable version that highlights his work style and personality if you’d like.

Tyler is a dedicated member of The Basement Doctor team. Hailing from West Virginia, he embraces his country roots and enjoys hunting, fishing, and four-wheeling. When he’s not catching up on sleep, you’ll likely find him out riding a quad. A proud Pittsburgh Steelers fan, Tyler takes great pride in his work and enjoys helping homeowners repair and improve their homes.

Clem is a dedicated foreman at The Basement Doctor, recently promoted after a few years of learning the trade. He is a great example of hard work and determination, consistently setting the standard for his team. Clem is motivated by his daughter, who he admires and works hard to provide for. His commitment to excellence and strong work ethic make him a trusted leader on every project.

Will, one of our younger lads, enjoys being able to help people out by improving their homes’ health. He also loves the nature of his job, where he gets to learn something new every day.

Outside of work, Will loves to be active, and he plays many sports recreationally. He also loves the Bengals and Reds. Will is a true Cincinnatian.

David has been with our company since 2010 and is one of our longest-tenured foremen. He’s truly the best of the best, taking pride in being the first crew out of the shop in the morning and always finishing his jobs on time. David enjoys his work because of the people he gets to collaborate with every day.

His wife, Alli, now works in the office, and when David isn’t on the job, he enjoys spending quality time with his family.

Del is the younger brother of Leo and enjoys the opportunity to work alongside him every day. Known for his sense of humor, determination, and kind-hearted nature, Del brings both skill and personality to the team. He often wears a bandana to keep his hair out of his face while on the job.

Relatively new here, John embodies all the great qualities we believe in at The Basement Doctor. He wears a big smile every day.

Leo is an older brother to Del. Leo is very kind, funny, hard-working, and is a great role model.

Bio coming soon

Bio coming soon.

Oscar combines strength with agility, a skill he developed growing up playing soccer, which also taught him valuable life lessons. He brings a fun-loving spirit to the office and enjoys keeping his coworkers entertained with his playful sense of humor.